Django-helpdesk

What's Changed
* API: Actually send out emails when creating followups via the API by timthelion in https://github.com/django-helpdesk/django-helpdesk/pull/1145
* Webhooks by timthelion in https://github.com/django-helpdesk/django-helpdesk/pull/1146
* Fixes for my-tickets view and public ticket view by timthelion in https://github.com/django-helpdesk/django-helpdesk/pull/1147
* Fix custom field sending in new ticket webhook by timthelion in https://github.com/django-helpdesk/django-helpdesk/pull/1150
* User tickets custom fields by timthelion in https://github.com/django-helpdesk/django-helpdesk/pull/1152
* Customization of Ticket PRIORITY_CHOICES in project settings by samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1153
* Implement Custom delete_queryset Method in QueueAdmin to Resolve Django 1062 Error by SteMazzO in https://github.com/django-helpdesk/django-helpdesk/pull/1156
* Allow new ticket statuses configuration in settings by samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1157
* Time tracking features by samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1159
* Fix `make rundemo` and Documentation files by Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1165
* Test set for automatic time tracking of follow-ups by samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1164
* test_time_spent_auto.py cleanup by samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1166
* Allow to track queue change in follow-ups by samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1167
* Emit a signal when a ticket is updated by samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1169
* FIX: replace hardcoded urls with Django generated ones. Fixes 1171 by jorge-leon in https://github.com/django-helpdesk/django-helpdesk/pull/1172
* Add some convenient functions for protecting views in custom installations by timthelion in https://github.com/django-helpdesk/django-helpdesk/pull/1161
* Update release number for package creation by uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1173

New Contributors
* samsplunks made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1153
* SteMazzO made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1156
* jorge-leon made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1172

**Full Changelog**: https://github.com/django-helpdesk/django-helpdesk/compare/v1.1.0...v1.2.0

New Features:

- Added "My Tickets" menu option - retrieves all tickets that the logged in user submitted
- Disabling teams based functionality is managed by a single flag (see documentation)

Enhancements and bug fixes:

- Show username in nav header
- Switch to class based views
- Fix unassigned KB items not visible when teams functionality is disabled

Release Highlights

- Provide a mechanism to deploy Helpdesk as a standalone app in docker.
- Completely rework the email parsing handler to ensure that attachments in various forms are relaibly captured.
- Enhance documentation around teams and provide a simple directive to disable teams.
- Expunge emails from inbox immediately after the delete call is made to prevent duplicate ticket problems
- Add support for using Amazon SES
- Document the default attachment extensions supported.

Details Of Changes
* Enhance email parser to handle multiple multiparts and multiple MIME parts by uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1104
* Remove Unused Dependency: Simplejson by gdrosos in https://github.com/django-helpdesk/django-helpdesk/pull/1112
* Use SECURE_SSL_REDIRECT as a default value for HELPDESK_USE_HTTPS_IN_EMAIL_LINK setting by Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1116
* dockerize, fixes 826 by simevo in https://github.com/django-helpdesk/django-helpdesk/pull/1117
* Fixed Sensitive Data Exposure (File permission in attachments) by fazledyn-or in https://github.com/django-helpdesk/django-helpdesk/pull/1120
* Standalone helpdesk installation configuration by timthelion in https://github.com/django-helpdesk/django-helpdesk/pull/1119
* Enhance teams documentation by uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1121
* Fix wheel creation via github action by uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1123

New Contributors
* gdrosos made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1112
* simevo made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1117
* fazledyn-or made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1120

**Full Changelog**: https://github.com/django-helpdesk/django-helpdesk/compare/0.5.0...v1.0.0

This release includes a large number of bugfixes and updates since the 0.4.1 release.

Supports Django 3.2 LTS, but highly recommended to migrate to 4.2 LTS.

What's Changed
* Formatting by martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1029
* GitHub workflow by martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1030
* GitHub workflow tools by martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1032
* GitHub workflow tools isort by martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1035
* GitHub workflow tools flake8 by martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1033
* Add initial tox.ini by martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1034
* Remove left over 'cc' code by martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1036
* Add django-cleanup app to support deleting file system files by uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1037
* Unstable by martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1041
* Dissable to disable by spmzt in https://github.com/django-helpdesk/django-helpdesk/pull/1045
* Workflow cache by martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1046
* Workflow cache by martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1047
* fix to use latest markdown and add tests by IvanovIvan1900 in https://github.com/django-helpdesk/django-helpdesk/pull/1038
* Remove azure and default to pull requests,opened/reopened by martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1048
* Attachment file name handling, email containing comma in "real name" and ignored emails by uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1053
* Fix fail email check when an attachment has a wrong extension by Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1055
* Remove link to heroku demo by gwasser in https://github.com/django-helpdesk/django-helpdesk/pull/1058
* Better error handling when attachment extension is invalid by Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1056
* Fix format errors by uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1072
* Bug fix for 1066 - detected due date change when no change was made by finnertysea in https://github.com/django-helpdesk/django-helpdesk/pull/1067
* 1069 - make regex for username more permissive for rss_user to match rss_user_queue by finnertysea in https://github.com/django-helpdesk/django-helpdesk/pull/1070
* Removes unused function query_to_dict by rafaelreuber in https://github.com/django-helpdesk/django-helpdesk/pull/1062
* Fix PyCharm warnings in staff.py by Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1050
* Support for email with attached multipart by uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1080
* 1075 - make view agnostic to format of incoming due date by finnertysea in https://github.com/django-helpdesk/django-helpdesk/pull/1076
* Force URTF-8 Encoding on File Open by brucegibbins in https://github.com/django-helpdesk/django-helpdesk/pull/1082
* Use updated_submitter email template in send for updated ticket by brucegibbins in https://github.com/django-helpdesk/django-helpdesk/pull/1083
* Remove Python 2 dependency and Add Script for Pypi release by uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1081
* Add IMAP OAUTH Mailbox Type by brucegibbins in https://github.com/django-helpdesk/django-helpdesk/pull/1088
* Fix badge in readme not showing by OmerFI in https://github.com/django-helpdesk/django-helpdesk/pull/1089
* New Checklist feature by Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1090
* Update French translations by Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1091
* prepare for 0.5.0 release to pypi by gwasser in https://github.com/django-helpdesk/django-helpdesk/pull/1098

New Contributors
* uhurusurfa made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1037
* spmzt made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1045
* IvanovIvan1900 made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1038
* finnertysea made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1067
* rafaelreuber made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1062
* brucegibbins made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1082
* OmerFI made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1089

**Full Changelog**: https://github.com/django-helpdesk/django-helpdesk/compare/0.4.1...0.5.0

Fixes some issues with imports in 0.4.0.

Also adds some addition API functionality and tests.

This release integrates all of the bugfixes and features of the 0.3 release, and adds support for Django 4.0. We still recommend using Django 3.2 LTS for stability, but early adopters may of course now start using Django 4. We will continue updating `django-helpdesk` version 0.4 with bugfixes until Django 4.2 LTS is released, to ensure that all users have a smooth migration path.

We do not expect many new features in the 0.4 release series for this reason, since we're mostly doing Django 4 support and cleanups. New features are targeted for the 0.5 release, release date TBD.