Django-helpdesk

What's Changed
* Fix issue 1224, install the python module 'packaging' in Dockerfile … by feroda in https://github.com/django-helpdesk/django-helpdesk/pull/1225
* Entrypoint adapted to be run multiple times and --noreload arg added to runserver to stop the container with CTRL-C by feroda in https://github.com/django-helpdesk/django-helpdesk/pull/1227
* Fix for titles not updating by DavidVadnais in https://github.com/django-helpdesk/django-helpdesk/pull/1233
* Add ci workflow for building standalone docker image by timthelion in https://github.com/django-helpdesk/django-helpdesk/pull/1195
* BUG - Bug workflow ubuntu latest deprecated by DavidVadnais in https://github.com/django-helpdesk/django-helpdesk/pull/1239
* Fix for my-tickets div not appending to DOM by DavidVadnais in https://github.com/django-helpdesk/django-helpdesk/pull/1232
* Ticket query fixes by uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1241

New Contributors
* feroda made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1225
* DavidVadnais made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1233

**Full Changelog**: https://github.com/django-helpdesk/django-helpdesk/compare/v1.3.0...v1.3.1

What's Changed
* repair pre-set replies broken due to raw url parameter name mismatch by ilikerobots in https://github.com/django-helpdesk/django-helpdesk/pull/1178
* Fix logout in Django 5 with POST action instead of GET by Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1181
* Pop up a nice error message when an AJAX request fails. Closes 1179 by jorge-leon in https://github.com/django-helpdesk/django-helpdesk/pull/1182
* Add list of 'parent' tickets to ticket description table, solves 1184 by jorge-leon in https://github.com/django-helpdesk/django-helpdesk/pull/1185
* Attachment enable setting by jorge-leon in https://github.com/django-helpdesk/django-helpdesk/pull/1189
* Try to fix CI with new rust check by Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1197
* delete_query view should be catching a "pk" field by samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1193
* Moving python time_spent calculation to database aggregation by samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1194
* Adding custom fields modifications in follow-ups by samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1198
* Update upgrade.rst by buoncri in https://github.com/django-helpdesk/django-helpdesk/pull/1203
* DUPLICATE_STATUS Tickets moved to closed & resolved ones by buoncri in https://github.com/django-helpdesk/django-helpdesk/pull/1207
* Refactor custom commands with modern syntax by Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1213
* Small bug fixes (ticket and followup title display, vote function) by samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1221

New Contributors
* buoncri made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1203

**Full Changelog**: https://github.com/django-helpdesk/django-helpdesk/compare/v1.2.0...v1.3.0

What's Changed
* API: Actually send out emails when creating followups via the API by timthelion in https://github.com/django-helpdesk/django-helpdesk/pull/1145
* Webhooks by timthelion in https://github.com/django-helpdesk/django-helpdesk/pull/1146
* Fixes for my-tickets view and public ticket view by timthelion in https://github.com/django-helpdesk/django-helpdesk/pull/1147
* Fix custom field sending in new ticket webhook by timthelion in https://github.com/django-helpdesk/django-helpdesk/pull/1150
* User tickets custom fields by timthelion in https://github.com/django-helpdesk/django-helpdesk/pull/1152
* Customization of Ticket PRIORITY_CHOICES in project settings by samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1153
* Implement Custom delete_queryset Method in QueueAdmin to Resolve Django 1062 Error by SteMazzO in https://github.com/django-helpdesk/django-helpdesk/pull/1156
* Allow new ticket statuses configuration in settings by samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1157
* Time tracking features by samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1159
* Fix `make rundemo` and Documentation files by Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1165
* Test set for automatic time tracking of follow-ups by samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1164
* test_time_spent_auto.py cleanup by samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1166
* Allow to track queue change in follow-ups by samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1167
* Emit a signal when a ticket is updated by samsplunks in https://github.com/django-helpdesk/django-helpdesk/pull/1169
* FIX: replace hardcoded urls with Django generated ones. Fixes 1171 by jorge-leon in https://github.com/django-helpdesk/django-helpdesk/pull/1172
* Add some convenient functions for protecting views in custom installations by timthelion in https://github.com/django-helpdesk/django-helpdesk/pull/1161
* Update release number for package creation by uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1173

New Contributors
* samsplunks made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1153
* SteMazzO made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1156
* jorge-leon made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1172

**Full Changelog**: https://github.com/django-helpdesk/django-helpdesk/compare/v1.1.0...v1.2.0

New Features:

- Added "My Tickets" menu option - retrieves all tickets that the logged in user submitted
- Disabling teams based functionality is managed by a single flag (see documentation)

Enhancements and bug fixes:

- Show username in nav header
- Switch to class based views
- Fix unassigned KB items not visible when teams functionality is disabled

Release Highlights

- Provide a mechanism to deploy Helpdesk as a standalone app in docker.
- Completely rework the email parsing handler to ensure that attachments in various forms are relaibly captured.
- Enhance documentation around teams and provide a simple directive to disable teams.
- Expunge emails from inbox immediately after the delete call is made to prevent duplicate ticket problems
- Add support for using Amazon SES
- Document the default attachment extensions supported.

Details Of Changes
* Enhance email parser to handle multiple multiparts and multiple MIME parts by uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1104
* Remove Unused Dependency: Simplejson by gdrosos in https://github.com/django-helpdesk/django-helpdesk/pull/1112
* Use SECURE_SSL_REDIRECT as a default value for HELPDESK_USE_HTTPS_IN_EMAIL_LINK setting by Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1116
* dockerize, fixes 826 by simevo in https://github.com/django-helpdesk/django-helpdesk/pull/1117
* Fixed Sensitive Data Exposure (File permission in attachments) by fazledyn-or in https://github.com/django-helpdesk/django-helpdesk/pull/1120
* Standalone helpdesk installation configuration by timthelion in https://github.com/django-helpdesk/django-helpdesk/pull/1119
* Enhance teams documentation by uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1121
* Fix wheel creation via github action by uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1123

New Contributors
* gdrosos made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1112
* simevo made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1117
* fazledyn-or made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1120

**Full Changelog**: https://github.com/django-helpdesk/django-helpdesk/compare/0.5.0...v1.0.0

This release includes a large number of bugfixes and updates since the 0.4.1 release.

Supports Django 3.2 LTS, but highly recommended to migrate to 4.2 LTS.

What's Changed
* Formatting by martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1029
* GitHub workflow by martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1030
* GitHub workflow tools by martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1032
* GitHub workflow tools isort by martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1035
* GitHub workflow tools flake8 by martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1033
* Add initial tox.ini by martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1034
* Remove left over 'cc' code by martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1036
* Add django-cleanup app to support deleting file system files by uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1037
* Unstable by martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1041
* Dissable to disable by spmzt in https://github.com/django-helpdesk/django-helpdesk/pull/1045
* Workflow cache by martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1046
* Workflow cache by martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1047
* fix to use latest markdown and add tests by IvanovIvan1900 in https://github.com/django-helpdesk/django-helpdesk/pull/1038
* Remove azure and default to pull requests,opened/reopened by martin-marty in https://github.com/django-helpdesk/django-helpdesk/pull/1048
* Attachment file name handling, email containing comma in "real name" and ignored emails by uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1053
* Fix fail email check when an attachment has a wrong extension by Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1055
* Remove link to heroku demo by gwasser in https://github.com/django-helpdesk/django-helpdesk/pull/1058
* Better error handling when attachment extension is invalid by Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1056
* Fix format errors by uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1072
* Bug fix for 1066 - detected due date change when no change was made by finnertysea in https://github.com/django-helpdesk/django-helpdesk/pull/1067
* 1069 - make regex for username more permissive for rss_user to match rss_user_queue by finnertysea in https://github.com/django-helpdesk/django-helpdesk/pull/1070
* Removes unused function query_to_dict by rafaelreuber in https://github.com/django-helpdesk/django-helpdesk/pull/1062
* Fix PyCharm warnings in staff.py by Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1050
* Support for email with attached multipart by uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1080
* 1075 - make view agnostic to format of incoming due date by finnertysea in https://github.com/django-helpdesk/django-helpdesk/pull/1076
* Force URTF-8 Encoding on File Open by brucegibbins in https://github.com/django-helpdesk/django-helpdesk/pull/1082
* Use updated_submitter email template in send for updated ticket by brucegibbins in https://github.com/django-helpdesk/django-helpdesk/pull/1083
* Remove Python 2 dependency and Add Script for Pypi release by uhurusurfa in https://github.com/django-helpdesk/django-helpdesk/pull/1081
* Add IMAP OAUTH Mailbox Type by brucegibbins in https://github.com/django-helpdesk/django-helpdesk/pull/1088
* Fix badge in readme not showing by OmerFI in https://github.com/django-helpdesk/django-helpdesk/pull/1089
* New Checklist feature by Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1090
* Update French translations by Benbb96 in https://github.com/django-helpdesk/django-helpdesk/pull/1091
* prepare for 0.5.0 release to pypi by gwasser in https://github.com/django-helpdesk/django-helpdesk/pull/1098

New Contributors
* uhurusurfa made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1037
* spmzt made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1045
* IvanovIvan1900 made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1038
* finnertysea made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1067
* rafaelreuber made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1062
* brucegibbins made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1082
* OmerFI made their first contribution in https://github.com/django-helpdesk/django-helpdesk/pull/1089

**Full Changelog**: https://github.com/django-helpdesk/django-helpdesk/compare/0.4.1...0.5.0