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**Api**
- Add `coaching` and `call_sid_to_coach` to participant properties, create and update requests.
**Authy**
- Set public library visibility, and added PII stanza
- Dropped support for `FactorType` param given new Factor prefixes **(breaking change)**
- Supported `DELETE` actions for Authy resources
- Move Authy Services resources to `authy` subdomain
**Autopilot**
- Introduce `autopilot` subdomain with all resources from `preview.understand`
**Preview**
- Renamed Understand intent to task **(breaking change)**
- Deprecated Authy endpoints from `preview` to `authy` subdomain
**Taskrouter**
- Allow TaskQueue ReservationActivitySid and AssignmentActivitySid to not be configured for MultiTask Workspaces
**Verify**
- Add `LookupEnabled` optional parameter on Service resource creation or update.
- Add `SendDigits` optional parameter on Verification creation.
- Add delete action on Service resourse.
**Twiml**
- Add custom parameters to TwiML `Client` noun and renamed the optional `name` field to `identity`. This is a breaking change in Ruby, and applications will need to transition from `dial.client ''` and `dial.client 'alice'` formats to `dial.client` and `dial.client(identity: alice)` formats. **(breaking change)**